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Questions about how to control your account and what our billing procedures are.

 

Q: How can I place an order for service?
A: You can place your order using our online sign-up form. Visit our virtual hosting page and select the "Order Online" link.

Q: How long does it take to open an account?
A: All accounts are opened in realtime.

As soon as you signup and we have recieved payment you're sent an email receipt, a userid, a password, and an FTP hostname. All the instructions you need to get started. You can begin uploading files as soon as you visit the Domain Manager in the control panel after you signup.

After you've uploaded your files, it usually takes anywhere from 48 to 72 hours to successfully transfer a domain name to our name servers.

Q: What is the minimum contract?
A: One Month for Hosting Plans.

Q: How do you bill me?
A: We don't bill you. Our service is operated on a "pay as you go" basis. You pay for things at the same time that you begin to use them.

Each time you need more resources (a plan renewal, overage bandwidth, domain registration) we charge you at that time for that service. We will send you a paypal payment request. If you do not make the payment then the existing services expire

Q: How do I pay for my account?
A: You can pay for your account by credit card or direct debit by going to www.paypal.com and making a payment to our account using this email address admin@belfasthosting.com.

You do NOT have to have a paypal account to use this facility. Just follow the easy step by step instructions when you get to the paypal website.

Or

You can mail a cheque to our postal address. We will notify you when your account has been credited and made active

Or

You can established pre-payment balance. In other words pay for a hosting period of time of your choice in advance say 3, 6, or 12 months. You can do this by sending us a cheque or using your credit/debit card through paypal as we stated above.


Q: Can I resell my web space?
A: As a general rule No. You can not resell space within your account.

However, we are open to discussion and could arrange something if it were to our mutual benefit. However you will be responsible for its content and data transfer. Your users MUST agree to the same terms that you were presented with when you signed up with belfasthosting. Most importantly, we have no tolerance for e-mail spam.

Q: Can I view a copy of the customer agreement?
A: Yes. It's available online here.

Q: How are charges handled?
A: When you've used up all the resources included in your plan and your site requires additional transfer, disk space, or support for additional domain names, our billing system automatically notices and places a charge. Using Paypal

If you maintain a prepaid balance with us, the charge for the resources will be deducted from your balance.

If the paypal payment request is not paid by you or if you have insufficient funds in your prepaid balance, an e-mail notice will be mailed to you and your sites may be suspended if you do not submit a payment within 24 hours.